Privacy Policy

Last Updated: November 28, 2025

1. Introduction

Your Garage Guru ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

Information You Provide Directly

• Contact Information: Name, email address, phone number, and postal code when you request a quote or contact us
• Service Details: Information about your garage door issue, service location, and preferred appointment times
• Payment Information: Billing address and payment details when you pay for services (processed securely through third-party payment processors)
• Communications: Records of your communications with us, including emails, phone calls, and messages

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation patterns on our website
• Cookies: Small data files stored on your device to enhance your browsing experience

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide garage door repair, installation, and maintenance services
• To respond to your inquiries and provide quotes
• To schedule and manage service appointments
• To process payments and send invoices
• To send service reminders and follow-up communications
• To improve our website and services
• To comply with legal obligations

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information. By submitting a quote request, contacting us, or using our services, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us. However, withdrawing consent may limit our ability to provide certain services to you.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you have given us explicit permission

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and electronic records

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records are typically retained for 7 years for warranty and legal purposes. You may request deletion of your information at any time.

8. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your information
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.